Be sure to use the Accident Report Form (European Report) if you have an accident.  This is normally a blue and white form, it can be in many languages but the basic information on each is the same.

It is not always necessary to call the Police, however if there is an injury they must attend.

Share your vehicle and insurance information, recording the personal information of the driver or owner of the other vehicle(s) involved, even if they have not collided with you directly.  If there are any witnesses, also obtain their details.

Write down the material damage caused to your vehicle and the other vehicle or vehicles, even if you were not to blame. However do not admit liability.

Inform your Insurance Company or Representative about the incident without delay, giving all of the data you have.  Insurance companies normally expect to be notified of any incidents within a maximum of seven days.

In Spain, if a motor insurance claim is made, it is quite common for a Loss Adjuster to inspect the damaged vehicle and report back to the insurer.

---

For all claims involving theft, attempted theft or malicious damage a Police Report must be obtained itemising both the damage and property stolen.

In the event of a claim, you should report the loss/damage to your insurance company as soon as possible and, in any case, within seven days of the incident being discovered.

The following should be submitted to the insurance company:

• A completed Claim Form for Ibex policies.  Caser policies do not require a completed Claim Form

• A Police Report (if applicable)

• A burglar alarm report (if applicable)

• Photographs of any damage

• Proof of purchase and/or valuations

• 2 written estimates

In the case of Power Surge:

• Inspection Certificate confirming damages were caused by a power surge

• Two Estimates for repairs/Replacement

In Spain, if a home insurance claim is made, it is quite common for a Loss Adjuster to visit the property and report back to the insurer.

---

For all claims involving theft, attempted theft or malicious damage a Police Report must be obtained, from the locality where the incident occurred, itemising both the damage and property stolen.

To make a claim against a Citybond Suretravel Insurance Policy, you should contact them at:
 

All claims except Legal Expenses and Assistance
Citybond Suretravel Travel Insurance Claims
PO Box 500
1 Drake Circus
Plymouth
PL1 1QH
Telephone: 0844 412 4901 or 01752 272973
 

Legal Expenses and Assistance only
Citybond Suretravel Travel Insurance Claims
Legal Expenses Department
Chancery House
St Nicholas Way
Sutton
Surrey SM1 1JB
Telephone: 0208 652 1313
 

You are required to register your claim within 31 days of returning from your trip. Any delay in submitting your claim to insurers may result in part or all of your claim not being accepted, and a written explanation of the delay will be required for your claim to be considered.
 

You must also tell the insurers if you are aware of any court claim.

---

All claims except those for motor, home and travel insurance are handled in different ways depending on the type of policy.  Therefore please contact us on 0034 966740188 or 0034 965302124 for advice.  The office is open Monday to Friday from 10.oo a.m. to 6.00 p.m. Spanish time.

---

It is a condition of your motor insurance policy that you inform the insurers of any change in circumstances immediately, failure to do so may affect the cover on your policy.

---

Trailers and small caravans up to a gross weight of 750kg can be towed on your motor insurance policy, although you must inform the insurer.  Trailers and caravans over 750kg can also be towed, but there are special conditions/policies for this, please seek further advice in these circumstances.

In the case of Spanish registered vehicles, it is illegal to tow a trailer or caravan unless it has passed the registration and ITV process.

---

Insurance policies reminders are sent out for the vast majority of renewals, typical exceptions being life, funeral, private medical, travel, dangerous dog and commercial  insurance policies, which are renewed automatically, unless you instruct us not to renew.

We have well established procedures in place that are handled by our Client Support Team.

When we receive your Renewal Reminder, the following procedure takes effect:

• Your renewal is reviewed and assessed, it is then compared to establish if it is competitive with other policies available

• If your renewal is competitive, we will contact you by email or telephone to inform you

• If you renewal is not competitive, we will contact you by email or telephone to inform you of the renewal premium and the alternative that we have found

• We will continue to contact you by email or telephone weekly until a response is received

• If we have not heard from you three working days prior to the expiry of the policy we will attempt to contact you by both email and telephone

• In the event, we do not hear from you and the policy passes the renewal date, we will again attempt to contact you by email or telephone, in order to inform you

In order to continually monitor and improve our services, our Client Support Team maintain a record of each time we send an email or telephone in relation to an insurance policy renewal.

---